• Real Time Planner

    Job ID
    2018-7760
    # of Vacancies
    1
    Location
    Gateshead
    External Closing Date
    05/10/2018
    External Advertised Salary
    Up to £26,699 PA
  • Overview

    Every year our teams deliver up to 150 million items through our network. Having the largest individual share of the national market and employing nearly 8,000 people in the UK there is no better time to join The People Network. So if you’re interested in working for a company that sees our people as our biggest asset then TNT could be for you!

    Responsibilities

    Our fast paced an innovative Customer Service department are looking to recruit a Real Time Planner to ensure effective deployment of resource in order to deliver service objectives.

     

    This is a pivotal role to monitor real time performance within our busy contact centres and working with Managers and Team Leaders to react to any situation which may have an impact on the service level or efficiency targets. Using the WFM tool to analyse performance and make pro active real time decisions to make resource changes which will improve the customer experience.

    You will also produce reports and expert advice to support the Customer Service Management Team in delivering improvements to performance, quality and cost in the Contact Centre.

    Qualifications

    To be successful in the Real Time Planner role you will have:

    • Excellent written and verbal communication skills
    • A high level of numeracy and literacy skills
    • Fully conversant with Microsoft Access and Excel
    • Analytical thinking and high attention to detail with problem solving skills
    • A good understanding of the wider planning cycle, including scheduling, forecasting and WFM systems
    • Experience of working with Avaya, NVM and Service Cloud, preferably in a contact centre environment

    In return for your hard work and commitment you will get a competitive salary with the opportunity for real career progression and excellent training and development. Why wouldn't you join The People Network?

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