Within Storage, Fashion and Solutions we have an exciting opportunity for a new Operator to join our hugely successful and highly effective Same Day team. You will play a vital role in ensuring we provide our customers with exceptional service and that we are operating effectively across a very diverse customer portfolio.
Reporting to the Senior Operator – Same Day, you will be required to perform a number of duties across the operations function. You will be working in a busy environment answering incoming calls from our customers and you will be required to data enter Same Day bookings onto the system whilst selling the most optimum services to meet the customers’ needs.
A key requirement of the role will be to manage our owner driver supplier base to ensure we are providing our customers with the best possible service and ensuring that bookings are allocated speedily and that collection and delivery deadlines are met. Planning of resource to meet customer requirements is an essential part of the role to ensure that we provide the right level of customer service at the optimum cost.
Our Same Day business also provides services to a number of major customers and the ability to assist in the operation of larger scale contacts will also be critical. This will involve ensuring that each contract is fully resourced, that every subcontractor is aware of the contractual requirements and that we are always operating to the highest possible standards to ensure that we continue to build strong relationships and retain these strategically important customers.
Other responsibilities will also include:
To be considered for this role you will have: