• Customer Service Team Leader (12 month contract)

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  • Overview

    Every year our teams deliver up to 150 million items through our network. Having the largest individual share of the national market and employing over 9,000 people in the UK there is no better time to join The People Network.


    Our Contact Centre at Lount are looking for a target driven and focused individual to join their team as a Customer Service Team Leader.


    You will be responsible for leading a team of Customer Service Representatives within a time critical environment dealing with a variety of queries and offering solutions for our various customers. 


    As a Customer Service Team Leader with TNT, you will also lead, motivate and empower your team through effective and open communication, excellent leadership, performance feedback and team building. You will be responsible for monitoring performance objectives, planning and conducting regular coaching sessions and annual performance appraisals.


    You will also support the contact centre in their leadership development and succession planning by ensuring that training and development plans are in place for your team. Excellent stakeholder management skills are also key as you will be liaising with drivers, customers and senior managers on a regular basis.


    To be successful, you will be passionate about coaching and developing teams to deliver an exceptional customer experience time after time. You will be organised and driven to motivate and drive teams in a complex, high volume environment and have the ability to analyse and make decisions within challenging timescales.


    In return for your hard work and commitment you will get a competitive salary, bonus and the opportunity for real career progression and excellent training and development. Why wouldn’t you join The People Network?


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