Every year our teams deliver up to 150 million items through our network. Having the largest individual share of the national market and employing nearly 9,000 people in the UK there is no better time to join The People Network. So if you’re interested in working for a company that sees our people as our biggest asset then TNT could be for you!
Within TNT Storage, Fashion and Solutions we have an exciting opportunity for a Senior Operator to join our hugely successful and highly effective Same Day team. As a Senior Operator you will play a vital part in providing our customers with exceptional service and supporting the overall TNT Same Day strategy.
Reporting in to the Regional Operations Manager - Same Day, your role will provide full support to the Same Day operations ensuring our customers’ full contractual requirements are met and that business results are achieved.
You will have direct influence over service and cost performance for operations and customers in your Regional Operating Centre. You will also be responsible for internal and external customer experience, employee engagement, customer and driver retention, managing operational costs and productivity, whilst ensuring compliance with regulations and all relevant TNT policies and procedures.
In addition to your operational responsibility you will also be responsible for leading, motivating, developing and empowering your direct team, through effective communication, regular performance feedback and team building. You will have strong people management skills and a proven track record of successfully leading a team.
Other responsibilities will also include:
To be considered for this role you will have:
Please note that this role will involve working evenings, nights and weekends so some flexibility will be required.