Within Storage, Fashion and Solutions we have an exciting opportunity for a Senior Operator to join our hugely successful and highly effective Same Day team. As a Senior Operator you will play a vital part in providing our customers with exceptional service and supporting the overall Storage, Fashion and Solutions strategy.
Reporting in to the Regional Operations Manager - Same Day, your role will provide full support to the Same Day operations ensuring our customer’s full contractual requirements are met and that business results are achieved.
You will have direct influence over service and cost performance for operations and customers in your Regional Operating Centre (Central Support). You will also be responsible for internal and external customer experience, employee engagement, customer and driver retention, managing operational costs and productivity, whilst ensuring compliance with regulations and all relevant TNT policies and procedures.
In addition to your operational responsibility you will also be responsible for leading, motivating, developing and empowering your direct team, through effective communication, regular performance feedback and team building. You will have strong people management skills and a proven track record of successfully leading a team.
Other responsibilities will also include:
To be considered for this role you will have: